So i went to pronuptia for my dress in february and needed it for june! The saleswoman was very nice at first made me fall in love with the dress. The minute we payed, she stamped alterations NOT included! They didn't even warn us before, she waited till after we paid! Then the nightmare began!

1- They refused to order my size they said i was too late and the dress would never arrive on time!
2- They never warned about the alterations
3- When i went for the fitting, they were extremely rude and impatient! I was leaving on a trip and didn'T have time to get my bustier, so they made me sign a paper saying that i was liable and that they wouldn't do anymore alterations once it'S done
4- When i got back from my trip, i had gotten my bustier, i called the store and asked if they started the alterations. They said no. SO i asked nicely if i could come for a second fitting (normal thing to do for a bride) and they refused. They said i already had one fitting it's enough. I explained that since they hadn'T started working on it, i don'T see the problem. After arguing with them, they said i could come try it on but they won'T readjust.
5- I went to talk to the manager, and explained what happened on the phone and she said the person who spoke to me was stupid and didn'T know what they're talking about and that they'd be happy to fix the dress for me since they had NOT STARTED the alterations yet.
6- I got for my appointment and find that the dress is altered and i can'T do anything anymore!!!!

when i went to try it on, the girl didn'T even go in to help me put it on and was very very rude! RUDE arrrgghh!

Anyways, all in all not a nice thing to do to a bride to be, especially knowing the stress that comes with wedding preparation. Buying a wedding dress should be a beautiful process and it was not! They made me hate the dress and regret having even stepped into their store!